Support

We found that the most common reason for a login error is not a wrong password, but a wrong username. Please note that if you purchased your book before [fill in the blank], the username the system creates automatically during your first order consists of only the first part of your email address. For example: If your email address was "[email protected]," your username would be "customer123." If you purchased your eBook after 12/1/2025, your username would be your email address. If you know your correct username but are still unable to log in, please try resetting your password. Also, feel free to contact us through the Contact Us form if none of these suggestions work. Note: The online eBooks are hosted on the website of a third-party vendor, Sheridan Books, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP or IFRI eBooks. 

After logging in, click on “My Account.” Click on the edit tab (upper right, under My Account). Type your new password into the "Password" and "Confirm Password" fields and save. After logging in, you may also change your password here. 

Click on the "Login" link from the top right of the ePlatform home page to get to the User Login screen. Type your username and password into the username and password fields and click the “Log in” button to access your account. You may also log in here. Note: The online eBooks are hosted on the website of a third-party vendor, Sheridan Books, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP or IFRI eBooks. If you did not proactively create a username on purchase, the system automatically created one for you during checkout if you bought your eBook before 12/1/2025, which consists of the first part of your email address, as in this example: If your email address was "[email protected]," your username would be "customer123." If you bought your eBook after 12/1/2025, your username would be your email address. If you know your username but still can’t log in, try resetting your password at the “User Login” screen. Please check your spam folder for password reset instructions after requesting a new password. 

Please use the Contact Us form or the form in the online eBook for customer support for the US GAAP for Insurers and International Financial Reporting for Insurers books. A representative will generally respond to your question within 48 business hours, Monday through Friday, 8:00 a.m.-5:00 p.m. Central Standard Time. Response time may vary during high-volume customer service request periods and U.S. holidays. We appreciate your understanding. 

Our Online eBook allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! The browser-based eReader for single users allows you immediate access to your eBook on Internet-enabled devices, including tablets, smartphones, desktop computers, and laptops. You can also access your eBook offline. The Online eBook includes a linked table of contents and bookmarking; in-text and marginal note-taking features; a highlighter for text, graphs, and images; a keyword search tool; a note and bookmark organizer; a built-in dictionary; flashcard and personalized study guide creation; and collaboration and note-sharing options.

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

Our online reader allows you to access your materials on any Internet-enabled device, including tablets, smartphones, desktops, and laptops. Offline access is available, but no downloads are required!

No, you can only view your content on one device at a time because this file type is protected.

No, your eBook is a single-user product. While we understand the desire to share electronic content, we're unable to offer shared or multiple-user access to an eBook.

• Fast, easy navigation
• Linked Table of Contents and bookmarking
• In-text and marginal note-taking
• Highlighting of text, graphs, and images
• Keyword search within text and notes
• Note and bookmark organizer
• Built-in dictionary
• Offline access to select titles
• Printing options on select titles
• Copy and paste option up to 5%
• Flashcard creation
• Personalized study guide
• Collaboration and note sharing
• Watch the video demo here

Step 1: Click the "Login" link at the top right of the home page to access the login screen.

Step 2: Enter your username and password, then click the "Login" button.

Step 3: After logging in, you will have access to your My eLibrary, where the Online eBook is available.

The online eBook makes your online reading experience effortless through our various navigation features. You can use them to skim, search, and jump around your eBook.

• Scroll bar
• Sections
• Page numbers
• Search tool
• Bookmarks

Highlighting

Highlighting text allows you to take an active role as a learner. Here is how to do it in the online eBook:

1. If you are on a computer, click and drag your cursor to select the text you wish to highlight. If you are using a phone or tablet, press and hold with your finger, then drag.
2. Release the cursor/your finger to pull up a menu box.
3. Select one of the four colors (yellow, green, orange, purple) from the menu box.

Once you've selected a color, the text will appear in that color inline in the document area.

You can delete a highlight by clicking on the highlighted text and clicking on the trash can in the annotation modal.

Note-taking

Creating notes in the online eBook is like creating highlights.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Click the notepad icon (an image of a piece of paper with a pencil).
4. Select a color and type your notes in the text box which appears on the right side of the page.
5. Click the blue "Save" button.

Please note: Your notes can also be found throughout the eReader on the right-hand side of the desired annotation

Citations

No more having to remember proper citation formatting. All that work is done automatically for you. Creating a citation is a lot like creating highlights and taking notes.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Select "Create a Citation" and choose a format between "APA," "Chicago" and "MLA."
4. Select "Copy Citation" or "Copy Bibliographical Entry."

Reviewing your notes and highlights

To review a specific note or highlight:

1. Click on the sidebar menu label in the top left corner of your window.
2. Select "Notes & Highlights."
3. Search for specific notes by keyword in the search bar under "Notes & Highlights." You can also scroll to look through your notes in the order you created them.

Click on a note to jump to the text it references.

Many users find our Text-to-Speech (TTS) quite helpful as another way to ingest reading material.

To access this feature, click the ear button in the bottom right and it will launch your Text-to-Speech controls.

Volume control

Increase or decrease the volume by moving the volume slider up or down. Clicking the icons to the left and right of the slider will decrease or increase the slider value by one.

Audio controls

Use the "Play"/"Pause" buttons to start and stop the Text-to-Speech at any time or jump forward or backward 10 words with the circular arrow keys.

Voice and rate controls

Finally, you have the ability to change both the voice and the rate to truly cater the experience to your specific needs. Choose from 50 different voices and 7 different speeds that range from .5x to 3x.

Read aloud from here

If you'd rather start reading in the middle of the page, you can use the "Read Aloud from Here" feature. Select the text in the book where you would like to start reading and click "Read Aloud from Here." Our Text-to-Speech software will launch the Text-to-Speech controls and handle the rest.

Is my eBook available without an internet connection?

The US GAAP for Insurers and International Financial Reporting for Insurers eBooks offer an offline reading function. Users can select a page range to cache within their browser for use when Wi-Fi is unavailable. Offline availability for the two titles is 100%. You do need an internet connection to activate the offline mode, however. Note: This is not a downloadable eBook. 

You may access 100% of the online eBook offline.

Activating an offline session

You must have an internet connection while activating offline mode. The content downloads to your browser cache. From there, you can access your content through the unique link without a network. Clearing your browser cache may disrupt your offline access.

To create an offline session, navigate to the upper right-hand portion of your screen and select "Additional Options" (three vertical dots) and select "Download for Offline" to begin.

Select the download icon of the section you would like to take offline. When the download is complete, you will receive a notification on the lower left-hand corner of the screen titled "Success."

To access the offline session, navigate to the "Contents" icon in the upper right-hand corner. Select the section that displays "Available for Offline."

You may end your offline session at any time. Navigate to the offline menu and select "Clear Downloads" for all or select the delete icon to clear a specific section. After that, you can activate a new offline session!

Is printing allowed?

Yes. You may print up to 5% of the content of your eBook.

Yes. You may print up to 5% of the content of your eBook.

You may print 5% of the online eBook. 

How to print

You can create a print job to print from your online eBook. Navigate to the upper right-hand portion of your screen and select "Additional Options" (three vertical dots) and select "Print Pages to a PDF" to begin.

Choose the page range for your print job under the drop-down menus and select "Add."

The page range will display in the "Print Queue." You may opt to include any notes or highlights by checking the box shown below.

Select the "Print to PDF" button in the bottom right corner.

Confirm that you would like to print the material by selecting "Print."

Then select the "Print to PDF" button in the bottom right corner.

Confirm that you would like to print the material by selecting "Print."

A pop-up window will display showing the progress.

Once the download is complete, your "Print History" will be displayed.

Select the print icon and you will be directed to the file to print your material.

Is copying text allowed?

Yes. You may copy up to 5% of the content of your online eBook.

You may copy 5% of the online eBook. 

Highlight the text you would like to copy. 

Copying and pasting from your eBook

The process begins the same as highlighting! Click (or tap and hold your finger if you're using a touchscreen device), then drag over the words you'd like to copy.

In the task box that appears, click "Copy Text."

Copying cannot be undone. To notify you, the eReader presents a preview of the text to confirm you'd like to proceed with the process. Click “Copy” when you're sure!

When you copy what you need from your eBook, you will see a success box in the bottom left-hand corner indicating that the portion you copied is located on your clipboard.

Reviewing copied content and learning how to paste

To find what you have copied to your clipboard, you'll want to click on copied content from the "Learning Tools Drawer" in the upper left corner (three horizontal lines).

Once you click on copied content you will see a box with a list of content that has been copied and the remaining allowance percentage.

Click on one of the drop-down menus and you will see what has been copied from your eBook.

To paste, you'll want to click the square in the top right-hand corner of the section that was copied from the book. Clicking that square will then let you (the user) know that the text has been copied.

Go to your document or paper and then you'll be able to paste.

Flashcards are a great way to personalize your studying experience.

Creating flashcards

Making a flashcard follows the same process as highlighting.

To create a flashcard:

1. Click and drag your cursor over the text to highlight it.
2. Select "Create a Flashcard" from the pop-up.
   1. You can add flashcards to a deck by selecting a deck from the dropdown menu within the task box.
   2. The back side of the card includes your highlighted text.
3. Type in a note for the front side and select "Save."

Studying flashcards

Once you've created your flashcards, our eReader lets you organize them in different ways.

To view your flashcards:

1. On the sidebar menu in the eReader select the flashcard icon.
2. Select a deck. (Flashcards are organized by eBook sections or by the decks you've created).
3. The interface displays the front side of the flashcard. To view the back-side text, select the "Flip Flashcard" icon.
4. The options menu, the three dots, allows you to edit and delete your flashcard

You can also check and track your own understanding of your flashcards. To do so, select the colored icons on the bottom of the backside of the flashcard. The icons stand for different levels of confidence. Green is for high confidence. Yellow is for moderate confidence, and red is for low confidence.

In the "Additional Options" menu in the eReader, you will see a header called "Collaboration," which allows you to share your notes in the eReader with others and allows them to share their notes with you.

The first tab under "Note Sharing" will allow you to share your notes with others. A unique code is generated, per eBook, that you can provide others with to gain access to your notes. If at any time you choose to stop sharing, you can toggle off "Share my notes." If you want to remove sharing access, you can generate a new code, which will invalidate the previous code and remove access for everyone on the old code. Those with whom you share your notes will only be able to read your notes. They will not be able to read your eBook. 

The second tab, "View and Subscribe" allows you to subscribe to someone else's notes. Similar to how you share your code, another person can share their notes with you. They will provide you with their code (unique per book), and once you enter the code and click "Subscribe," you will see the sharer's notes in your book. Additionally, you can toggle on/off seeing someone else's notes or remove their notes entirely.

Once someone has shared their notes with you, they will appear in the reader. Your notes will appear as "My Notes" and the sharer's notes will appear as "Shared Notes."

During checkout, you will be prompted to log in or create a new password. If you do not know or remember the password created for your first purchase, please request a new one before purchasing the second title. Please use the Contact Us form.

Domestic Shipping: Fed Ex, or Media Mail (USPS)

International Shipping: Fed Ex International, or an international flat-rate option, usually though not always, through DHL.

Please review your shipping selection before finalizing your order. Once an order is placed, shipping methods cannot be changed. 

Final shipping costs are calculated on the “Checkout” screen and will also appear on the “Review Order” screen. To view all available shipping options, enter your complete shipping address in the fields on the “Checkout” screen. The international flat-rate option will be displayed after you select a country from the drop-down menu. You have two opportunities to check orders and shipping costs before placing an order: on the “Checkout” screen, and on the “Review Order” screen. We anticipate that a customer will review their order, including shipping costs, before entering their credit card information. To compare the costs of different shipping options, select the options on the “Checkout” screen after entering your complete shipping address.

Hardcover and softcover versions of the US GAAP for Insurers and International Financial Reporting for Insurers titles are “print-on-demand” books, meaning the SOA does not store copies in a warehouse. A physical copy is “printed on demand” once a customer orders a bundle containing a physical book, though you will be able to read your online eBook immediately. Once a physical copy has been printed, the shipping time will vary, depending on whether it is a softcover or hardcover book and the destination. 

General Softcover Timeline:

• 3-5 business days for printing, plus 2-8 business days for shipping
• Total timeline from order placement to potential arrival with customer: 5-12 days

General Hardcover Timeline:

• 5-7 business days for printing, plus 2-8 days for shipping
• Total timeline from order placement to arrival with customer: 7-15 days

Note: Selecting expedited shipping will not affect production and processing time. Customs requirements may also delay some international shipments.

Yes, once your book has shipped, you will receive a shipping email confirmation from [email protected].

You will receive an order confirmation by email after completing your order from this email address: [email protected]. Note: A third-party vendor, Sheridan Books, hosts the US GAAP for Insurers and International Financial Reporting for Insurers eBooks on their website. Please check your spam folder for the confirmation email of your purchase. Your SOA credentials will not grant you access to these eBooks.

Yes, the shipping confirmation email you receive from [email protected] will include tracking information, except for international flat-rate shipments. For international orders, the shipper will contact you prior to delivery. Tracking numbers for international flat-rate shipments are available by request. Please use the “Contact Us” form to request tracking numbers for international flat-rate shipments. 

If you purchase multiple copies of the eBook, you will receive access codes by email almost immediately after purchase from this email address: [email protected]. Please check your spam folder for the access codes. Send the following instructions along with one of the access codes to your team members: 

Step 1: Visit the SOA bookstore via publications.soa.org.

Step 2: Add the Online eBook to your shopping cart.

Step 3: Copy the authorization code provided.

Step 4: Paste your code in the coupon code box in the shopping cart and select “apply to order,” then continue with the checkout process. You will be prompted to create a user account at this time.

Step 5: During checkout you will be prompted to fill out billing information. This is necessary to automatically create an account for you to access your online eBook.

Step 6: You will also be prompted to create a username and password. Please save this to expedite your next access session. 

Now you can read the online eBook in your My eLibrary. Please visit the SOA’s support page for more information.

Note: The online eBooks are hosted on a third-party vendor website, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP for Insurers or International Financial Reporting for Insurers eBooks in your eLibrary. 

A charge will immediately appear on your bank statement under the name "Sheridan Books.”

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

We’re sorry that your book arrived in less-than-perfect condition. We’ll send a replacement if we can confirm that your book has production defects or was damaged during shipping. 

If your book has production defects (e.g., broken spine, pages loose right out of the box), or shipping damage (e.g., damaged corners, with corresponding damage to the shipping box in the same place), please contact us within 5 business days of delivery with:

• Your order number
• Your full name
• The book title
• Photos showing the book defects or damage, and damage to the packaging, if it appears to be a shipping issue.
• Email everything to [email protected] with the subject line that applies, either “Production Defects” or “Shipping Damage.”
• Please keep all packaging while we confirm the next steps.

Please confirm all purchases before you complete them. We are unable to provide refunds for digital content or accept physical book returns. If you need assistance with your purchase, please use the Contact Us form.