Support

Our Online eBook allows you to access your content anywhere, anytime, and on all of your favorite devices, with no software to download! The browser-based eReader for single users allows you immediate access to your eBook on Internet-enabled devices, including tablets, smartphones, desktop computers, and laptops. You can also access your eBook offline. The Online eBook includes a linked table of contents and bookmarking; in-text and marginal note-taking features; a highlighter for text, graphs, and images; a keyword search tool; a note and bookmark organizer; a built-in dictionary; flashcard and personalized study guide creation; and collaboration and note-sharing options.

Our online reader provides a consistent design and experience across all browsers and devices, allowing you to focus on your eBook instead of learning the platform or downloading software.

Our online reader allows you to access your materials on any Internet-enabled device, including tablets, smartphones, desktops, and laptops. Offline access is available.

No, your eBook is a single-user product. While we understand the desire to share electronic content, we're unable to offer shared or multiple-user access to an eBook.

• Fast, easy navigation
• Linked Table of Contents and bookmarking
• In-text and marginal note-taking
• Highlighting of text, graphs, and images
• Keyword search within text and notes
• Note and bookmark organizer
• Built-in dictionary
• Offline access to select titles
• Printing options on select titles
• Copy and paste option up to 5%
• Flashcard creation
• Personalized study guide

Step 1: Click the "Login" link at the top right of the home page to access the login screen.

Step 2: Enter your username and password, then click the "Login" button.

Step 3: After logging in, you will have access to your My eLibrary, where the Online eBook is available.

The online eBook makes your online reading experience effortless through our various navigation features. You can use them to skim, search, and jump around your eBook.

• Scroll bar
• Sections
• Page numbers
• Search tool
• Bookmarks

Highlighting text allows you to take an active role as a learner. Here is how to do it in the online eBook:

1. If you are on a computer, click and drag your cursor to select the text you wish to highlight. If you are using a phone or tablet, press and hold with your finger, then drag.
2. Release the cursor/your finger to pull up a menu box.
3. Select one of the two colors (yellow or green) from the menu box.

Once you've selected a color, the text will appear in that color inline in the document area.

You can delete a highlight by clicking on the highlighted text and clicking on the X.

Note-taking

Creating notes in the online eBook is like creating highlights.

1. If you are on a computer, click and drag your cursor to select the text you wish to annotate. If you are using a phone or tablet, press and hold with your finger and then drag.
2. Release the cursor/your finger to pull up the menu box.
3. Click "Add Note".
4. Select a color and type your notes in the text box which appears on the right side of the page.
5. Click the blue checkmark.

Please note: Your notes can also be found throughout the eReader on the right-hand side of the desired annotation

Review your notes and highlights

To review a specific note or highlight:

1. Click the icon to the left of the three dots in the top right corner of your window.
2. Select "Annotations".
3. You can scroll to look through your notes in the order you created them.
4. You can also export your notes and highlights.

Click on a note to jump to the text it references.

Many users find our Text-To-Speech (TTS) quite helpful as another way to ingest reading material.

To access this feature, click the Ellipsis in the top right and select "Read aloud". Select the settings icon to adjust speed, voice, and content settings.

Audio controls

Use the "Play"/"Pause" buttons to start and stop the Text-To-Speech at any time or jump forward or backward 10 words with the circular arrow keys.

Voice and rate controls

You have the ability to change both the voice and the rate to truly cater the experience to your specific needs. 

Read aloud from here

If you'd rather start reading in the middle of the page, you can use the "Read Aloud from Here" feature. Select the text in the book where you would like to start reading and click "Read Aloud from Here". Our Text-to-Speech software will launch the Text-to-Speech controls and handle the rest.

You will need to download an app to read your eBook offline. You can download the app on any device with internet access.

Download for Apple

Download for Android

Download for Mac

Download from the Microsoft Store

Download on Google Play

Once you have the app downloaded, you can open the eBook from your eLibrary to create an account and initiate offline access.

First you need to set up a user account with VitalSource.

1. Log into your account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) in the upper right-hand corner.
4. Click My account.
5. Click Manage devices.
6. Enter the same email address you used to place your order.
7. Click Continue.
8. Select Other as the role.
9. Enter first name, last name, and password.
10. Click Create an account.
11. You will receive an email to activate your account. Click Verify Email.

Access Offline from your desktop

1. Open the VitalSource desktop app.
2. Enter email address.
3. Enter password.
4. Click Sign In.
5. Click My Library.
6. Click on the eBook you would like to read to download to the app.

Access Offline from an iOS or Android device.

1. From another device like a computer, log into your account and click My Account, then My eLibrary.
2. Click Read online.
3. Click the Ellipsis (three horizontal dots) dots in the upper right-hand corner.
4. Click My account.
5. Click Quick Mobile Sign In.
6. Scan the QR code from your mobile device.
7. Your eBook will open in the mobile app.

Yes. You may print up to 5% of the content of your eBook.

You may print 5% of the online eBook. 

How to print

Once you have determined your book's print allowance, you can create a print job to print from your online eBook. Navigate to the upper right-hand portion of your screen and select the Ellipsis, then select "Print".

Choose the page range for your print job, then select "Print".

A pop-up window will display showing the progress.

Click "Print Now" to print to a PDF, then follow the prompts to save the PDF.

Is copying text allowed?

Yes. You may copy up to 5% of the content of your online eBook.

You may copy 5% of the online eBook. 

Highlight the text you would like to copy. If you do not see "Copy" in the pop-up box, the online eBook does not offer the ability to copy/paste for the particular title.

Copying & pasting from your eBook

If your eBook has a copy/paste allowance, the process begins the same as highlighting! Click (or tap and hold your finger if you're using a touchscreen device), then drag over the words you'd like to copy.

In the task box that appears, click "Copy".

When you copy what you need from your eBook, you will see a success box in the upper right-hand corner letting you know that the portion you copied is available to paste.

Flashcards are a great way to personalize your studying experience.

Creating flashcards

Making a flashcard follows the same process as highlighting.

To create a flashcard:

1. Click and drag your cursor over the text to highlight it.
2. Select "Create Flashcard" from the pop-up.
   1. You can add flashcards to a deck by selecting a deck from the dropdown menu within the task box or create a new deck.
   2. The front side of the card includes your highlighted text.
3. Type in a note for the back side and select "Save".

Studying flashcards

Once you've created your flashcards, our eReader lets you organize them in different ways.

To view your flashcards:

1. Select the icon with a star in the upper right corner.
2. Select a deck. (Flashcards are organized by eBook sections or by the decks you've created).
3. The interface displays the front side of the flashcard. To view the back side text, click the card.

We found that the most common reason for a login error is not a wrong password, but a wrong username. Please note that if you purchased your book before [fill in the blank], the username the system creates automatically during your first order consists of only the first part of your email address. For example: If your email address was "[email protected]," your username would be "customer123." If you purchased your eBook after 12/1/2025, your username would be your email address. If you know your correct username but are still unable to log in, please try resetting your password. Also, feel free to contact us through the Contact Us form if none of these suggestions work. Note: The online eBooks are hosted on the website of a third-party vendor, Sheridan Books, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP or IFRI eBooks. 

After logging in, click on “My Account.” Click on the edit tab (upper right, under My Account). Type your new password into the "Password" and "Confirm Password" fields and save. After logging in, you may also change your password here. 

Click on the "Login" link from the top right of the ePlatform home page to get to the User Login screen. Type your username and password into the username and password fields and click the “Log in” button to access your account. You may also log in here. Note: The online eBooks are hosted on the website of a third-party vendor, Sheridan Books, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP or IFRI eBooks. If you did not proactively create a username on purchase, the system automatically created one for you during checkout if you bought your eBook before 12/1/2025, which consists of the first part of your email address, as in this example: If your email address was "[email protected]," your username would be "customer123." If you bought your eBook after 12/1/2025, your username would be your email address. If you know your username but still can’t log in, try resetting your password at the “User Login” screen. Please check your spam folder for password reset instructions after requesting a new password. 

Please use the Contact Us form or the form in the online eBook for customer support for the US GAAP for Insurers and International Financial Reporting for Insurers books. A representative will generally respond to your question within 48 business hours, Monday through Friday, 8:00 a.m.-5:00 p.m. Central Standard Time. Response time may vary during high-volume customer service request periods and U.S. holidays. We appreciate your understanding. 

During checkout, you will be prompted to log in or create a new password. If you do not know or remember the password created for your first purchase, please request a new one before purchasing the second title. Please use the Contact Us form.

Domestic Shipping: Fed Ex, or Media Mail (USPS)

International Shipping: Fed Ex International, or an international flat-rate option, usually though not always, through DHL.

Please review your shipping selection before finalizing your order. Once an order is placed, shipping methods cannot be changed. 

Final shipping costs are calculated on the “Checkout” screen and will also appear on the “Review Order” screen. To view all available shipping options, enter your complete shipping address in the fields on the “Checkout” screen. The international flat-rate option will be displayed after you select a country from the drop-down menu. You have two opportunities to check orders and shipping costs before placing an order: on the “Checkout” screen, and on the “Review Order” screen. We anticipate that a customer will review their order, including shipping costs, before entering their credit card information. To compare the costs of different shipping options, select the options on the “Checkout” screen after entering your complete shipping address.

Hardcover and softcover versions of the US GAAP for Insurers and International Financial Reporting for Insurers titles are “print-on-demand” books, meaning the SOA does not store copies in a warehouse. A physical copy is “printed on demand” once a customer orders a bundle containing a physical book, though you will be able to read your online eBook immediately. Once a physical copy has been printed, the shipping time will vary, depending on whether it is a softcover or hardcover book and the destination. 

General Softcover Timeline:

• 3-5 business days for printing, plus 2-8 business days for shipping
• Total timeline from order placement to potential arrival with customer: 5-12 days

General Hardcover Timeline:

• 5-7 business days for printing, plus 2-8 days for shipping
• Total timeline from order placement to arrival with customer: 7-15 days

Note: Selecting expedited shipping will not affect production and processing time. Customs requirements may also delay some international shipments.

Yes, once your book has shipped, you will receive a shipping email confirmation from [email protected].

You will receive an order confirmation by email after completing your order from this email address: [email protected]. Note: A third-party vendor, Sheridan Books, hosts the US GAAP for Insurers and International Financial Reporting for Insurers eBooks on their website. Please check your spam folder for the confirmation email of your purchase. Your SOA credentials will not grant you access to these eBooks.

Yes, the shipping confirmation email you receive from [email protected] will include tracking information, except for international flat-rate shipments. For international orders, the shipper will contact you prior to delivery. Tracking numbers for international flat-rate shipments are available by request. Please use the “Contact Us” form to request tracking numbers for international flat-rate shipments. 

If you purchase multiple copies of the eBook, you will receive access codes by email almost immediately after purchase from this email address: [email protected]. Please check your spam folder for the access codes. Send the following instructions along with one of the access codes to your team members: 

Step 1: Visit the SOA bookstore via publications.soa.org.

Step 2: Add the Online eBook to your shopping cart.

Step 3: Copy the authorization code provided.

Step 4: Paste your code in the coupon code box in the shopping cart and select “apply to order,” then continue with the checkout process. You will be prompted to create a user account at this time.

Step 5: During checkout you will be prompted to fill out billing information. This is necessary to automatically create an account for you to access your online eBook.

Step 6: You will also be prompted to create a username and password. Please save this to expedite your next access session. 

Now you can read the online eBook in your My eLibrary. Please visit the SOA’s support page for more information.

Note: The online eBooks are hosted on a third-party vendor website, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP for Insurers or International Financial Reporting for Insurers eBooks in your eLibrary. 

A charge will immediately appear on your bank statement under the name "Sheridan Books.”

In accordance with applicable law, we collect tax in all states. Sales tax is applied to the total amount of the order and is based on the shipment's destination state and local sales tax rates. Applicable sales tax is charged for electronically delivered products where required by local law. These items are considered to be "shipped" to the address that your order was billed to.

We’re sorry that your book arrived in less-than-perfect condition. We’ll send a replacement if we can confirm that your book has production defects or was damaged during shipping. 

If your book has production defects (e.g., broken spine, pages loose right out of the box), or shipping damage (e.g., damaged corners, with corresponding damage to the shipping box in the same place), please contact us within 5 business days of delivery with:

• Your order number
• Your full name
• The book title
• Photos showing the book defects or damage, and damage to the packaging, if it appears to be a shipping issue.
• Email everything to [email protected] with the subject line that applies, either “Production Defects” or “Shipping Damage.”
• Please keep all packaging while we confirm the next steps.

Please confirm all purchases before you complete them. We are unable to provide refunds for digital content or accept physical book returns. If you need assistance with your purchase, please use the Contact Us form.