Why can't I log in? I am a returning user.

We found that the most common reason for a login error is not a wrong password, but a wrong username. Please note that if you purchased your book before [fill in the blank], the username the system creates automatically during your first order consists of only the first part of your email address. For example: If your email address was "[email protected]," your username would be "customer123." If you purchased your eBook after 12/1/2025, your username would be your email address. If you know your correct username but are still unable to log in, please try resetting your password. Also, feel free to contact us through the Contact Us form if none of these suggestions work. Note: The online eBooks are hosted on the website of a third-party vendor, Sheridan Books, not on SOA.org. Your SOA credentials/login and password will not allow you to access the US GAAP or IFRI eBooks.